The worst ever customer experience I have had.
First I payed 200 eur only for service fee to change dates, when KLM directly to them was offering it for free. Ok, its my bad.
Problems started later. KLM has cancelled connection flights, and was offering me other options, but since I bought tickets through tickets.lt, they said I have to confirm changes through them. I have emailed tickets.lt - no reply, i repeated email, still no reply, i was emailing them 4 weeks and they never replied to me. Then I called them, and they said that no flights are cancelled and everything goes by plan!
I contacted KLM, flights were cancelled. 3 weeks left to my flights, but tickets.lt still has no info! 2 weeks prior departure I get email that I have to confirm changes since flights are cancelled. I confirmed. And I received completely different itinerary than i was confirming! AMS - Salt lake became AMS- Chile with 1 year connection wait time! This is ridiculous, i never was treated as bad.
Tickets.LT - Atsiliepimai
Kelionės
Atrašyta
The worst ever customer experience I have had.
First I payed 200 eur only for service fee to change dates, when KLM directly to them was offering it for free. Ok, its my bad.
Problems started later. KLM has cancelled connection flights, and was offering me other options, but since I bought tickets through tickets.lt, they said I have to confirm changes through them. I have emailed tickets.lt - no reply, i repeated email, still no reply, i was emailing them 4 weeks and they never replied to me. Then I called them, and they said that no flights are cancelled and everything goes by plan!
I contacted KLM, flights were cancelled. 3 weeks left to my flights, but tickets.lt still has no info! 2 weeks prior departure I get email that I have to confirm changes since flights are cancelled. I confirmed. And I received completely different itinerary than i was confirming! AMS - Salt lake became AMS- Chile with 1 year connection wait time! This is ridiculous, i never was treated as bad.