Receiving a returned item If you've reached an agreement with the buyer to issue a full refund, the buyer should post the item back to you. Or if the buyer asked eBay to review a case for an item not matching the listing description, and we determined that the buyer should be paid a full refund, we'll put the case on hold for 10 days and ask the buyer to post the item back to you. We'll ask the buyer to use tracking or a delivery confirmation number so that we'll know where the package is in transit, and we'll be able to confirm that you've received it. If a case was opened and we have c