Kaip elgtis susidūrus su PayPal appeal denied problema?

Sveiki,

Po vieno kliento pavedimo (~100USD sumos) PayPalas užlimitavo accountą, prašydamas proof of address ir verify credit card. Tai atlikau, paskambinau jiems, po poros valandų gavau atgal tokį laišką:

We regret to inform you that we’re initiating the closure of your PayPal

account because of certain activity that took place relating to your

account. This measure is necessary to protect us from potential financial

losses.

 

Your account balance during the account closure period:

 

This decision means we must oversee the appropriate movement of any money

currently in your account. A gradual approach to account closure allows us

to part ways, while considering any liabilities that may arise. Our aim is

to review any valid buyer claims lodged against you. We must allow enough

time for claims to be filed as these can take several months to be reported

and resolved.

 

How will the process work?

 

We’ll hold any money currently in your account in accordance with section 2

below. We do this because it provides sufficient time for most claims, such

as chargebacks, to be filed by other parties. These claims can result in

financial loss. If your account balance is below zero, you’ll have to

settle the amount owing on your account to avoid further action.

 

Our first review at 30 days from the date of this email will calculate our

exposure and we’ll release any excess funds to you at that time for

withdrawal. We’ll communicate this to you at the time. This review can

result in 3 different outcomes as detailed in sub-sections 2(1)-(3) below.

We’ll always communicate the outcome of our reviews to you.

We’ll release your entire remaining balance to you for withdrawal. Please

note that if you choose not to withdraw the money at that point we reserve

the right to re-coup any money at the next review;

 

Or

 

We’ll release a part of your remaining balance to you. If this is the case

we’ll inform you about how much money can be withdrawn. We’ll then conduct

another review 30 days later that will repeat the process detailed under

section 2;

 

Or

 

We won’t release any funds to you if we deem our exposure to be greater

than or equal to your available balance.

Your account may be reviewed up to 5 times; at 30 day intervals until day

180 from the date of this email. If any money remains in your account at

day 180 it will be made available for withdrawal at that point.

Accounts with a balance owing to PayPal:

 

If your account shows an amount owing to us, you must add funds to ensure

that the balance returns to zero. Please note that we reserve the right to

recover the amount by legal means.

 

A copy of our User Agreement can be found by clicking ‘Legal Agreements’ at

the bottom of any PayPal page. Our right to close your PayPal account, and

the retention of funds, are covered in our User Agreement under sections

10.2 and 10.3.

 

Thanks,

Keith

PayPal

 

Please do not reply to this email. This mailbox is not monitored and you

will not receive a response. For assistance, log in to your PayPal account

and click the Help link in the top right corner of any PayPal page.

 

Copyright © 1999-2014 PayPal. All rights reserved.

Šis accountas limituotas yra jau kokį ketvirtą kartą(seniau prikibdavo prie to jog iš kito kompiuterio su kitu IP darydavau pavedimus kas jiems atrodydavo kaip vagystė, arba jeigu sumas iki kelių šimtų USD ir jas greit išleisdavau). Seniau pasiųsdavau duomenis, suskambindavau, limitas būdavo nuimamas, dabar kaip supratau turėsiu laukti minimum 30 dienų? Gal kam pavyko greičiau susitvarkyti su šiuo reikalu?

Sveiki,

 

Po vieno kliento pavedimo (~100USD sumos) PayPalas užlimitavo accountą, prašydamas proof of address ir verify credit card. Tai atlikau, paskambinau jiems, po poros valandų gavau atgal tokį laišką:

 

 

 

Šis accountas limituotas yra jau kokį ketvirtą kartą(seniau prikibdavo prie to jog iš kito kompiuterio su kitu IP darydavau pavedimus kas jiems atrodydavo kaip vagystė, arba jeigu sumas iki kelių šimtų USD ir jas greit išleisdavau). Seniau pasiųsdavau duomenis, suskambindavau, limitas būdavo nuimamas, dabar kaip supratau turėsiu laukti minimum 30 dienų? Gal kam pavyko greičiau susitvarkyti su šiuo reikalu?

Kas 30 dienų peržiūrės account'o statusą ir nuspręs ar gali išsiimt likutį ar ne (kogero truks 180d kaip visada), poto accountas bus uždarytas (limituotas visam laikui)

Kas 30 dienų peržiūrės account'o statusą ir nuspręs ar gali išsiimt likutį ar ne (kogero truks 180d kaip visada), poto accountas bus uždarytas (limituotas visam laikui)

Man rodos čia dėl proof of address, pabandysiu įkelti naują ir Pirmadienį vėl jiems skambintis...