evitkus

Hey everyone. Things have been a bit crazy this week with the Z-List Only Prize

Redemption. The Lockerz crew has been working non stop - even during what is

traditionally a holiday break here in the U.S. Some emails in our queue have

yet to be answered and I'm putting together this bulk response addressing some

of the PTZ related issues that we're getting the most emails about. Now, if

this response doesn't answer your specific question or address your specific

problem, don't feel like I'm blowing you off with an auto response. Simply

reply back to this email and I'll give you the individual attention you crave.

 

I'm Not Getting PTZ For Logging In / My Daily PTZ and Answer Disappear

 

We're sorry to hear that you're not seeing the PTZ you deserve. This happens

from time to time but we're currently investigating this issue as we've been

hearing from some members this week that their Login PTZ aren't credited, their

Daily PTZ disappear upon refreshing the page, and their answer isn't saved.

 

If you ever notice your PTZ not going up after logging in or answering the

current day's Dailies question, in most cases, this is a temporary display

problem. Everything is typically documented in the database and your PTZ should

display very soon. But, in this case, we're looking into the possibility of

some accounts being affected by a bug that is resulting in these PTZ being

lost.

 

We generally add any missed daily, login, or referral PTZ that are documented

in our database as earned but not counted whenever we do our periodic PTZ

cleanup. That's when we remove any fraud PTZ from member accounts and add any

missed Login, Daily, or Referral PTZ. But its easier to do this when your Daily

answers have saved on the site with an accurate time stamp. Then we know for

sure that you logged in that day and answered the Daily and its easy to credit

you those PTZ. Judging from the emails we've received this may not be happening

right now. We hope to have this straightened out soon so you can begin

accumulating PTZ again.

 

I'm A New Member and My PTZ are Stuck at 0

 

We're very happy to have you here at Lockerz and we're sorry to hear about the

problems you're having with your account. We know it's frustrating and it's not

necessarily the first impression we want to make on you. But Lockerz is still

very much a work in progress!

 

Some new accounts are having display and PTZ issues. Most notably their

myLockerz page doesn't display properly, the information they enter into their

Settings doesn't save, and their PTZ never accumulate and stay at zero. We're

happy to report that most of these accounts will be fixed in the coming days.

 

Once your account is fixed, when you log in, you will see that you're starting

with 2 PTZ. Don't freak out. The rest of your PTZ will show up in your balance

very soon!

 

The PTZ you earned from the game you played when you first joined did not get

counted, and we have no way of determining how many PTZ you actually got for

playing the game. So we will put 25 PTZ into your account sometime in the next

few weeks for playing the game. This is considerably more than the average

score for the game. We realize that some of you may have scored better than

most people and we're sorry that we can't give you the PTZ you originally

earned from the game.

 

The Dailies PTZ that you earned while your account was not working have also

not registered. But we can determine how many PTZ you earned by answering the

Dailies question. We will put those PTZ into you account in the next few weeks

as well. We will also put in login PTZ for each day that you answered Dailies.

And any referral PTZ from friends that have signed up to Lockerz through your

invitations will also show up.

 

I Just Started Accumulating PTZ - But Where Are My Game PTZ and Previous Login

and Daily PTZ

 

Please see above. We haven't forgot about you. You will soon see your Login,

Daily, and Referral PTZ along with the credit of 25 PTZ for the glitch with the

PTZ Catch game.

 

The PTZ For My Redeemed Prizes Haven't Been Taken From My Balance

 

We realize that member accounts were not debited properly after redemption. The

good news is that if you redeemed a prize legitimately and have a confirmation,

you'll get your prize! Unfortunately, if you did not receive an order receipt,

then your redemption was unsuccessful.

 

We'll be adjusting your PTZ once we process your order. This system issue may

have allowed members to redeem multiple prizes that you truly did not have the

points for. With that said, we will allow your first item to go through and

cancel the remaining prizes (over 50 points in one day) without any penalty to

you.

 

If you have received a receipt with an order #0 or # on it, or a receipt with

the wrong product on it, your order went through, but please email the Lockerz

receipt that your received to [email protected]. We can then process these

orders over the next week and ensure that your prize is processed correctly.

Make sure you email the receipt, otherwise we won't be able to process your

order.

 

My Friends Signed Up - Where Are My PTZ?

 

There can be a delay sometimes getting your invited sign ups to show as

"Accepted." It might also show as "Not Opened" when you know they opened their

invite. Their status eventually updates and the referral PTZ will display in

your account.

 

Where Did My PTZ Go?

 

Some members right now have a display bug where they may not be seeing all of

their PTZ. We have your PTZ in the database so we know what your PTZ balance

actually is. If you lost a lot of PTZ out of nowhere, and you feel like you're

experiencing this problem, message me back and I should be able to tell you the

PTZ we have for you in the database. Note to some members that recently emailed

Amnesty confessions of cheating - your reduced PTZ may be the result of your

cheating - but I should still be able to confirm that for you.

 

Hopefully this email has addressed your question or problem. If it hasn't,

please reply back and I'll take a look into your specific issue. We are doing

our very best to get these bugs and glitches cleared up so your Lockerz

experience isn't so complicated and confusing. Thanks in advance for your

patience and membership at our beta site!

Skaitykit, ir gal rasit savo atsakymą. Šis laiškas atėjo iš support'o. :)

Thank you for your email! Over the next few weeks, we will be

processing all legitimate orders. We request that you do not send

duplicate or additional emails to this address, as it will only delay

our process of sending your prize to you.

 

Once we process all of these orders, we will message to you accordingly.

 

Thank you very much for your patience and understanding!

 

va ką atrašė Teri, kai du kart parašiau jai. :)

Geras... :) Kai viena karta issiunciau nieko, 2 kartus issiunciau is eiles, ta pati atrase. :lol:

man patwirtinimas tik atejes i pashta,bet i lockerz neatejas.kdl?padekite?

Taigi ne tau vienam.. ;)

Neesme,ar nuskaiciavo ptz, ar ne, svarbu patvirtinima gavai.

 

Svarbu nebuvo taskai zeroed out (nenunuliavo) o daugiau neturi reiksmes ;)

Na man tai nieko nenuskaičiavo, nerašo pačiam LOCKERZ, kad nupirkta, bet į email atėjo su # orderis, ir šiandien gavau į email iš support laišką pavadinimu: [support #211***] Lockerz

Aišku kur ***, yra skaičiai bet nerodysiu dėl saugumo :D

O laiške rašoma:

Lockerz Members,

 

Redemption

 

We know that many of you we're puzzled when you seen the blank order receipts

for the prizes you redeemed. Some of you had your points deducted while other

just received the receipts. We will be sending out real order confirmation

numbers as we see the prizes to everyone. If your order was real you will get

your prizes but try to be patient and hang in there with us.

 

If you ended up getting multiple order emails for the same prize you will not

be looked upon as a cheater. This was a mistake in our system. If you have went

on to redeem a different prize because you didn't think your first prize was

redeemed. You will receive the first prize that you redeemed. If you tried to

redeem a prize and ended up seeing a blank screen or lockerz is offline page,

your redemption was not successful. We are still saying that it will take up to

3 weeks for your prizes to be shipped for international members and up to 2 for

US members but we also have to sort out your orders now. Thats not your fault

but it may take longer. Hang in there with us.

 

Points Display

 

We are currently aware of the points display(dailies/logins) and invite issues.

Unfortunately many of you we're able to become z-list members for the

redemption because of invites not being counted in our system. We are working

to resolve these issues for everyone.

 

Z-List

 

If you have not received an email about your z-list t-shirt, it does not mean

that you are not going to get your t-shirts. If you have been able to receive

some cool prizes so far why would we hold out on your t-shirts? If your

question has not been answered feel free to reply to this message.

 

 

Lockerz Support

Pittsburgh, PA

[email protected]

as ir, bet vis tie atsakikliai :D

Aš tai į visus el.paštus rašiau, kuriuos žinau. :D

aisku, o gal dar pridurt kad PTZ nenuskaite dar? :D

Nežinau, aš tai praeitam laiške rašiau dėl to :D

Artux, tai ir reikia užsakymą nusiųsti, o ne laišką, kad gavai.. :D

[email protected]

O jei aš gavau tik #, ar reikia rašyt jiems ? ; )

Bent jau aš tai parašiau. :D

Tai kad facebooke ner tokios eilutes

Happy Wednesday members! A bunch of updates for you: 1) We have begun to process all of the orders from our largest redemption yet; 2) If you have a receipt that is missing an order number or has #0 on it, you are OK to get your prize. Please be patient with us as we process these particular orders as they will take a little longer to work through but do not worry.

Tai tu skaityk paciam lockerz.com :)

tai kas jau ka gavote ? ar tik kaip vaikai ptz renkate ? meciau jau gan senei Lockerza iki to laiko kai lietuviai prizus viedrais sems :)

As jau viska gavau ka buvau uzsisake is preito resctoko :D