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Rekomenduojami pranešimai

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Happy Wednesday members! A bunch of updates for you: 1) We have begun to process all of the orders from our largest redemption yet; 2) If you have a receipt that is missing an order number or has #0 on it, you are OK to get your prize. Please be patient with us as we process these particular orders as they will take a little longer to work through but do not worry.

Tai tu skaityk paciam lockerz.com :)

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Goldshare

Goldshare 236

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Va:

 

"Hi there!

 

Since we've had an overwhelming response to this last redemption I'd like to try to immediately answer your questions with this auto response I've set up based on the inquiries coming into me personally, so here goes:

 

We took the site down yesterday when we realized that we had issues with missing data on receipts. The good news is that if you redeemed a prize legitimately and have a confirmation, you'll get your prize. At this time, I can not look into specific order accounts until we process all of the information.

 

Specific questions:

 

If you have an Order Confirmations with order #0:

IF you have received a confirmation with an order #0 on it, please forward the Lockerz confirmation to: [email protected] so we can process these orders over the next week and ensure that your prize is processed correctly. Make sure you email the confirmation, otherwise we won't be able to process your order.

 

Order Confirmations with wrong product:

IF you have received a confirmation with the wrong product number on it, we would also like you to forward the confirmation to [email protected].

 

If PTZ are not debited from your account:

We also realize that member accounts were not debited properly after redemption which we will also be adjusting. This may have allowed members to redeem multiple prizes that you truly did not have the points for. With that said, we will allow your first item to go through and cancel the remaining prizes (over 50 points in one day) without any penalty to you.

 

If you received duplicate confirmations:

If you received duplicate confirmations or ordered something else because you thought you didn't get your first prize, then we will process your first order and cancel your second.

 

If you inserted incomplete address information in your order:

Please ensure that your address is correct in your Lockerz settings. That way, if you have an issue with your order address, we can reference your Lockerz settings to send your prize. Worst case secenario, we'll need to reach out to you if we feel the mistake will affect the prize getting to you.

 

If you are interested in timing of the prize shipping:

We will still try to get all of these orders out the door in the next 2 weeks. It may take us some extra time to process orders that are missing information - we thank you for your patience and membership in our beta site.

 

I hope I've answered all of your questions!

 

Thanks,

Helen"

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